One of the great things about the internet is that it makes it much easier to access information about the experiences of other people. Some years ago, ABC News ran an investigation on Allstate Insurance Adjuster Claims. What they found was startling. Every claim is unique, and it isn’t possible to accurately comment on the specifics of a case without all of the relevant information.
Earlier this week, we explained some of the demands placed upon insurance adjusters. The video above explores some of the tactics these organizations have employed to reduce their risk of paying claims. According to the reporting, while the IRC states that average cases with a lawyer payout 832$ less, internal Allstate Insurance Adjuster Claims documents state that cases with council may pay on average 2-3x more. These tactics can include establishing empathy early on appearing as a customer advocate.
As you can imagine, attracting and retaining talent is a major problem for some insurance companies. Comprehensive training seminars like the one shown below give you a glimpse at the inside.
Many insurance companies develop processes to help manage the concerns of their employees. Training materials like the one below, help to prepare claims adjusters for collecting information when repair professionals try to influence the process. You can imagine just how many stressed out claims adjusters would feel relieved to learn techniques for managing the stresses of their job.
A high-stress workplace and a pressure to ‘hit numbers,’ can lead to many frustrating exchanges between consumers and insurers (like the one below.)
These sorts of exchanges are difficult to comment on, because we don’t have access to all the information of the case. It sounds as though part of the problem is also that the homeowner in the video above, has more information than the adjuster representing the Allstate insurance adjuster claims process. You don’t have to look very far, to find lots of similar records.
In our digital era, bad experiences stick out like a sore thumb. The video above shows that many insurance instructors (including those that work on Allstate insurance adjuster claims) try to do a thorough job. It’s not easy to stand up to a large corporation as an individual.
If you or someone you love is navigating a complicated claims process that just ‘doesn’t feel right,’ it’s time to consider an attorney. The insurance companies have them, shouldn’t you?