If you’ve ever been in an accident, odds are you’ve had to play a game or two of ‘phone tag.’ Whether you’re trying to schedule appointments or making other arrangements related to your accident, the ‘process’ can be exhausting. One of the most frustrating questions we get from our prospective clients is what to do when a claims adjuster won’t answer calls. When it comes to your livelihood, even one complaint is too many.
We are sad to report that we hear about this much more than we should. That’s why we thought we’d spend a few moments explaining some of the things you may want to consider when the claims adjuster won’t answer calls.
Before we begin, it’s important to note that the more complex a legal matter is, the more likely you are to benefit from the counsel of an attorney. In the past, we’ve written a guide to attorney reviews here, you may also find our advice on getting the most from a free consultation helpful as well. It’s important to remember that the law can be complex. Each case is unique, and meeting with an attorney can help you more efficaciously navigate the ‘system.’
One of the first things you should consider when dealing with a claims adjuster who won’t answer calls is to check the credentials of the agent you’ve been dealing with. Agents (or the companies they work for) are regulated by a number of different agencies.
In Colorado, the Division of Insurance is responsible for regulating the state’s insurance industry. They’ve done a great job of collecting all sorts of information and attempting to make it available to the public.
If you want to verify a company or the license of an agent, check for disciplinary actions against an agent or even look at a ratio of the complaints against companies, you’ll want to check out this site. You can even file a complaint online or get legal help with your specific case from a bad faith insurance lawyer in Denver.
If you don’t live in Colorado, you can likely find this information online. Many states allow you to file a complaint and verify a license online or over the phone. You should also be able to send a letter to your state’s insurance regulator.
We’ve said it before in this article, but we’ll say it one more time because it’s very important. If your case is complex enough that an insurance company is dodging phone calls, you should anticipate that the process will only get more complicated. This is one of those situations where you really should seriously consider speaking with an attorney.
The team of Denver personal injury attorneys at Manning Law offers free consultations. Follow our guide, and take advantage of one today. You’ll save yourself a ton of stress you shouldn’t have to worry about.